Alexander Heights Family Practice has a philosophy of caring and efficiency in the work environment, to enable a high professional standard of health care and a pleasant and satisfying environment for the patients, staff and doctors.
We are committed to providing on the day appointments to urgent medical problems. We also have emergency slots available.
Alexander Heights Family Practice provides a full range of services, treatment of acute and chronic medical conditions, preventative medicine, pap smears, contraception implants and IUD insertion and removals, skin checks, antenatal and paediatric care, minor surgery, ECG, spirometry, travel advice, injury management, vaccinations, sexual health services available on site. Other services include a dietitian, psychologist and pathology collection point.
We are also a high-quality training practice for GP Registrars along with students of medicine and nursing. Our team of doctors and nurses are experienced the full range of presentations to general practice. We can manage all issues from acute and chronic medical care, pregnancy and women's health, sexual health, and psychological issues such as anxiety and depression, as well as lifestyle issues such as family planning, relationship breakdown, and communication difficulties.
News
Christmas Season Opening Hours
We wish everyone a happy Christmas!
We will be closed from 1pm on Christmas Eve and New Years Eve and closed all the public holidays. We will reopen as usual on January 2nd 2025.
New Doctors
New doctors Dr Nicole Chan and Dr Tu Duy Nguyen will be joining us from mid Jan 2025.
Vaping Products
Please note: Our practice does not provide prescriptions for vaping products. We are happy to assist with smoking / nicotine cessation medications and councelling.MyMedicare
MyMedicare is a voluntary patient registration system that aims to formalise the relationship between patients, their general practice, general practitioner (GP) and primary care teams.
Registering in MyMedicare will tell your general practice that you see them as your regular care team and this will help us to provide you with better care. You’ll be able to access longer telephone telehealth consultations with any GP at your registered practice.
When you register in MyMedicare, you and our practice will receive access to new benefits to help us deliver more of the care you need.
It’s free and voluntary to register in MyMedicare, and registration is open to Australians with a Medicare card or Department of Veterans’ Affairs (DVA) Veteran Card.
If you are registered in MyMedicare we will bulk bill all appointments for children under 16 years old and concession card holders during our private billing times.
Electrolysis Service
We have now available electrolysis for permanent removal of facial hair. This process can be done under local anaesthetic for your comfort. Electrolysis is able to clear stuborn hair that laser treatemnt doesn't touch.
Please enquire with our practice for more information.
Mission statement
This practice is committed to promoting health, wellbeing and disease prevention to all patients. We do not discriminate in the provision of excellent care and aim to treat all patients with due respect.
Values
Respect
Our relationships are built on the highest level of trust and respect.
- Respect is shown to all patients. All patients are treated to exceptional service.
- The interactions of doctors and staff demonstrate trust and respect.
- Respect is granted to any person who enters the practice including patients, suppliers, pharmaceutical representatives.
Fairness
The main aim of the practice is to be fair with all the patients when offering services.
- All the patients will provide equitable access to services without discrimination.
Services
Our practice is offering a range of services for the patients.
- We provide different services to the patients such as minor surgeries, ECGs, family planning options etc.
- We offer allied health services such as dietician, psychologist and pathology collection at the site.
- This will reduce the number of hospitalisation by giving best care at the GP clinic level.
Learning/knowledge
Our practice is a teaching practice.
- We provide teaching to medical students and registrars.
- We also offer professional development opportunity to our staff to give the best care to all patients.
Commitment
We are committed to promoting health, wellbeing and disease prevention to all patients.
- We are committed to providing high quality care to all patients.