During any lock-down period with community spread of COVID, we will be offering telephone consults. These are suitable for most of your general medical concerns when you don't need to physically see the doctor.

Should it be required, we have capacity to see patients at the surgery in our isolation room. We will determine the need for this via phone. To allow for this, please be available to come in during the period following your phone appointment booking.

Telephone consultations will be charged and billed as normally, with those on health care cards and pensions, as well as those in high risk groups, being bulk billed and others being billed according to our standard Fees and Charges. 

We also have available video consultations, these can be booked with your doctor in advance, or switched to if the occasion arises on the phone..

Picking up prescriptions and other documentation following your consult.

We are able to send any prescriptions directly to you via e-script. Should a paper script be required, we can forward these to the the pharmacy in the neighbouring building for preparation and pick up. Our staff make several trips daily to the pharmacy to drop off scripts. Should you arrive before the prescription gets there, please pick up your prescription from reception.

Other documentation including referrals, imaging requests, pathology requests, or anything else can be picked up at the front desk at your convenience, or faxed, emailed, or posted either to you or to the provider. Many providers are now offering electronic referral where booking is made on-line. We request that anyone living locally pick up any documentation when possible, to avoid large volumes of post being generated.